COVID-19: Advice for Tenants

We’ve adapted the way we are working during this crisis. We can still arrange emergency maintenance were required, however the government advice is to suspend routine safety certificate renewals until the restrictions are lifted. If you’re a tenant and are worried about how Coronavirus has changed your own circumstances please get in touch with us as soon as possible. We’re all absolutely focused on helping our landlords and tenants however we can and we’re just on the end of an email, phone call or video call.

Here’s a summary of support announced by the Government to help tenants with financial concerns:

Statutory Sick Pay (SSP)

If anyone has symptoms of Coronavirus, they must stay at home and not leave for 7 days. For people living with someone with symptoms they can’t leave the house for 14 days. For both of these groups SSP is payable at £94.25 a week and is paid by the employer for up to 28 weeks. Legislation is due to be passed so that SSP is payable from day 1 instead of day 4. Normally those applying for SSP need to go in person to a GP to get a ‘sick note’, but this has been relaxed so an ‘isolation note’ can be arranged through NHS 111 over the phone.

Universal Credit

People affected by Coronavirus who are worried about paying rent can claim Universal Credit from the Dept of Work and Pensions, which includes support for housing costs for those eligible – the government has made some temporary changes to make this more streamlined. If a tenant is getting Housing Benefit or Universal Credit, but still can’t afford their rent, they may be eligible for a Discretionary Housing Payment (DHP). Tenants may be able to get support through the Scottish Welfare Fund. Self-employed people will also be able to claim Universal Credit.

Traditional Stone Flat

Contact Us

Colinton Lettings Ltd
16 Campbell Park Crescent
EH13 0HT

Mon - Fri: 9am - 5pm
Evenings & Weekends: monitored answer-phone & call-back service

Call us at: 0131 618 7441
or email us

Registered in Scotland: SC391835

I dearly appreciate the professional job you have done for us.
Hajnal Antal, Tenant

Member of Landlord Accreditation Scotland Member of Council of Letting Agents